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| Position: |
Sr. Customer Specialist |
| Location: |
Milpitas, Ca |
| Date Posted: |
4/02/2008 |
Job Purpose:
Responsible for interfacing with customers prior to and/or after sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.
Post-sale:
Resolving production scheduling, shipping or invoicing problems; determining validity of RMA claims and scheduling rework resources; changing production and shipping schedules; recognizing add-on business opportunities.
Responsibilities:
- Works on problems of diverse scope where analysis of situations or data requires a review of identifiable factors.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Requires knowledge of company products, company functions, marketing and/or service policies and procedures.
- Responsible for entering Booking, Billing and Tapeout forecast into Oracle
- Ability to analyze the booking, billing and backlog data in Oracle.
- Proactive in following up with the customers on the purchase orders based on the analysis.
- Responsible for reconciling the outstanding invoices with Finance and the customer
- Enters customer specific information in Oracle, which may include purchase orders, pricing, quote and ship methods used. Responsible for managing the customer's orders.
- Excellent communication and telephone skills.
- Interfaces with Singapore Planners by e-mail correspondence or conference calls to resolve customer and Fab related issues.
- Interfaces with Account Mgrs., Engineering and Finance in the U.S. and forwards applicable information to Singapore in resolving U.S. customer issues.
- Able to answer, or assist in obtaining answers to internal staff’s questions with regards to customer specifics.
Experience:
- Minimum of six to eight years experience in semiconductor industry direct customer support, knowledge of company products, company functions, marketing and/or service policies and procedures.
- PC word-processing specific knowledge in Oracle Database a plus.
- Experience in working closely with customers and other staff members to resolve customer issues.
- Microsoft office applications including, Excel, Word & Power Point.
Essential Attributes:
- Business Writing, Business Math, Critical thinking skills. Ability to manage change and manage multiple tasks.
Education: Bachelors degree or equivalent experience in customer support..
To apply, please send resume and Job ID# "KJ" to: careers-us@charteredsemi.com
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